Argent Wallet – Terms of Service

Last updated 28 March 2022.

Terms of ServicePrivacy Policy
Table of Contents
1. Welcome
2. Your relationship with us
3. Information about us
4. Information about you
5. Important warnings about the Argent Wallet
6. Accessing the Argent Wallet
7. Setting up your crypto wallet
8. Important information about wallet recovery
9. Your right to use the Argent Wallet
10. Fees
11. App store provisions
12. Rules of Acceptable Use
13. Ending our relationship
14. Our liability/responsibility to you
15. Resolving disputes
16. Changes to the Argent Wallet
17. Changes to the documents
18. Documents that apply to our relationship with you
19. Law
20. Contact, feedback and complaints

1. Welcome

  1. Argent operates a decentralised cryptocurrency wallet, which is accessible through the Argent application that we make available for download on your mobile device (the "Argent App"), which allows users to carry out and manage cryptoasset transactions on compatible blockchain and similar networks (the "Argent Wallet").
  2. The Argent Wallet is operated by Argent Labs Limited ("Argent", "we", "our", or "us").

2. Your relationship with us

  1. This document and any documents referred to within it (collectively, the "Terms of Service") set out the terms of your relationship with us. It is important that you read and understand the Terms of Service before using the Argent Wallet.
  2. By using and accessing the Argent Wallet, you agree to these Terms of Service. If you do not agree to these Terms of Service, please do not use the Argent Wallet.

3. Information about us

  1. Argent is a company registered in England with its registered address at 5 New Street Square, London, England, EC4A 3TW.
  2. If you would like to contact us, please write to us using the details at the end of these Terms of Service.

4. Information about you

  1. Your privacy is important to us. Please read our Privacy Policy to understand how we collect, use and share information about you.

5. Important warnings about the Argent Wallet

a. Cryptoasset transactions
  1. The Argent Wallet allows you to initiate and manage cryptoasset transactions on blockchains and similar networks compatible with the Argent Wallet ("compatible networks"). Dealing or trading in cryptoassets is inherently risky, as the prices of cryptocurrency can change rapidly. We cannot guarantee that the value of any cryptoassets that you purchase will not fall. You therefore buy or sell any cryptoassets through the Argent Wallet at your own risk.
  2. Completion of transactions that you initiate through the Argent Wallet also depends on the availability and operation of the relevant compatible network you interact with using the Argent Wallet. Errors or forks in the compatible network may cause transactions that you initiate through the Argent Wallet to fail. This may mean that the transaction you were originally intending to perform will no longer be available. Unfortunately, due to the decentralised nature of these networks and blockchain technology, there is no one single point of failure, and so neither we nor any particular party will be responsible to you for errors or any losses that you suffer as a result.
b. Regulatory
  1. The Argent Wallet does not facilitate the storage or sending of fiat currencies and Argent is not authorised to conduct regulated activities by the Financial Conduct Authority in the UK or any other regulator anywhere in the world. The cryptoassets that you manage through the Argent Wallet are not covered or underwritten by any regulatory guarantees or compensation schemes, such as the Financial Services Compensation Scheme in the UK. The Argent Wallet is therefore not like a regular bank account, and you should not use the Argent Wallet as a substitute for your regular bank account.
c. Network fees
  1. In order to execute transactions on certain compatible networks, you will need to pay network fees. For instance, if you execute transactions on the Ethereum network, this is known as "gas". The network fees are set by the operators of the relevant compatible network and can fluctuate depending on the level of congestion on that compatible network. Transactions might fail if the network fee for that transaction is set too low.
  2. We will set the network fees for the transactions that you initiate through the Argent Wallet to account for current and foreseeable congestion levels and will notify you if the relevant compatible network is busy. However, there may be unexpected spikes in the usage of that network that can cause the network fees to increase suddenly above the price that we set for your transactions. We will notify you if a transaction fails as a result of the network fees for that transaction being set too low. If the transaction you are trying to perform is on Ethereum, we will do our best to identify this and replay the transaction with a higher network fee. However, we will not otherwise be responsible to you for any losses that you suffer as a result of any transaction through the Argent Wallet failing as a result of the network fees being set too low.
  3. If you are using the Argent Wallet to access and manage transactions on Ethereum, and would like to set the network fees for a transaction manually, you can do so by downloading the transaction data using the Emergency Kit functionality of the Argent Wallet, and using that transaction data to carry out the transaction through another crypto wallet. You will also, however, then need to pay the relevant network fees for the transaction yourself. For more information about how to use the Emergency Kit, please visit the Emergency Kit support page.
d. Early access features
  1. Blockchain technology moves quickly, and we try to keep the functionalities of the Argent Wallet up to date to keep up with new developments. We may, from time to time, offer access to new compatible networks and features of the Argent Wallet that are still in an "early access" or trial phase of their development. We will indicate to you when you are accessing such a feature or a network.
  2. While we do our best to make sure that any features that we make available are of a reasonable standard, the new and relatively untested nature of these early access networks and features means that you are more likely to experience problems and unavailability than other parts of the Argent Wallet. As a result, we cannot guarantee that these early access features and networks will always be available, free from errors or meet the standards you might expect of a more established and mainstream digital service.
e. Third party apps and exchanges
  1. The Argent Wallet allows you to access and use certain distributed applications ("Dapps") and cryptocurrency trading platforms ("Crypto Exchanges") that are integrated or compatible with the Argent Wallet. These Dapps and Crypto Exchanges are provided by third parties that are not related to Argent over compatible networks. Although we facilitate your access to these Dapps and Crypto Exchanges, we are not responsible for them in any way. Your use of the Dapps and Crypto Exchanges will be subject to separate terms and conditions. You should make sure that you check the Dapp or Crypto Exchange provider's website for the most up to date version of their terms and conditions before you access their services using the Argent Wallet.
  2. Not all Crypto Exchanges and Dapps support all types of cryptoassets. You should make sure, before you initiate any transactions through the Argent Wallet, that the cryptoassets you are sending are compatible with the recipient's wallet. You will not be able to recover any cryptoassets that you have sent, and we will not be responsible to you for any losses you suffer as a result of any cryptoassets that you send being rejected by the recipient as incompatible or unsuitable.
  3. Not all compatible networks will support the same Crypto Exchanges and Dapps. You should check which networks are compatible with the Crypto Exchanges and Dapps that you wish to use before you access or use them through the Argent Wallet. Using Crypto Exchanges and Dapps on a different network to the compatible network you select when setting up your Argent Wallet could cause the transactions to fail, and you may also not be able to recover any cryptoassets that you have send to those Crypto Exchanges or Dapps in connection with those transactions. We will not be responsible to you for any losses you suffer as a result of any use of Crypto Exchanges or Dapps on a different network to the compatible network on which you set up your Argent Wallet.
f. Security
  1. The cryptoassets you manage through the Argent Wallet may be at risk if the security of the mobile device on which you install and set up the Argent App is compromised. You should therefore ensure that you keep your mobile device safe and secure in accordance with best practices recommended by the provider of your operating system, such as setting up a "strong" PIN to prevent unauthorised access and ensuring that you keep your software up to date.
  2. You are responsible for ensuring that your mobile device is secure. Do not use the Argent Wallet on a device that has been "jailbroken", "cracked", "rooted" or otherwise had restrictions in the software removed, as this may compromise the security of your crypto wallet and your cryptoassets.

6. Accessing the Argent Wallet

  1. You must download and set up the Argent App on your mobile device with a username and a numerical passcode in order to use the Argent Wallet. You are responsible for maintaining the confidentiality of your passcode and any activities on the Argent Wallet initiated through your mobile device.
  2. Depending on the type of device you use, you may also be able to configure the Argent App to allow you to use your fingerprint and/or face ID to access the Argent Wallet.
  3. You must be 18 years or older and capable in your country of residence of entering into a legally binding agreement to use the Argent Wallet.

7. Setting up your crypto wallet

  1. You will need to select which compatible network you wish to access through the Argent Wallet using the appropriate functionalities when you set up the Argent App. We will indicate to you, through the Argent Wallet, which networks are compatible networks that you can access through the Argent Wallet.
  2. You can set up the Argent Wallet to access more than one compatible network. Your crypto assets will, however, be stored and managed separately through individual crypto wallets on each compatible network, and the crypto assets that you manage on one compatible network will not be available to you on a different compatible network that you access through the Argent Wallet.
  3. You can, in respect of certain compatible networks identified to you on the Argent Wallet, move crypto assets stored on one compatible network to another compatible network using the appropriate functionalities of the Argent Wallet. Please note, however, that moving your crypto assets in this way will incur network fees in the same way as any other transaction on that network.

8. Important information about wallet recovery

  1. For security reasons, if you initiate the process to recover access to your cryptoassets, such as when you change or lose the mobile device on which you have downloaded and installed the Argent App, you will not be able to access your cryptoassets through the Argent Wallet for 48 hours after you have initiated that recovery process. We will not be responsible to you for any losses you might suffer as a result of being unable to access your cryptoassets during this period.
  2. If you change or lose the mobile device on which you have downloaded and installed the Argent App, you can regain access to your crypto wallet on a new device using either a randomly generated unique recovery key ("off-chain recovery") or, for crypto wallets used to manage crypto assets on Ethereum, using one or more devices, persons or third-party services nominated by you for this purpose ("guardians").
c. Off-chain recovery
  1. In order to use off-chain recovery, you will need to download and store an encrypted private key generated by the Argent Wallet in your iCloud or Google Drive on the device on which you originally downloaded and set up the Argent App. If you set up the Argent App after 1 November 2021 this will happen automatically; if you set up the Argent App before that date, you will need to do so manually by enabling "Recovery with iCloud / Google Drive" using the applicable functionality on the Argent App.
  2. When you access the Argent Wallet through another device, you will then be asked to go through an authentication process using your email address or phone number and given the option of recovering your wallet using the encrypted private key stored in your iCloud or Google Drive. You will need to be connected to the internet when you do so in order to access your iCloud or Google Drive and so that we can provide you with a decryption key paired with your encrypted private key. 
  3. You should ensure that you retain your encrypted private key securely, and that you keep your iCloud or Google Drive and your mobile device secure. Unauthorised access to your iCloud or Google Drive and your encrypted private key will compromise the security of your Argent Wallet, and if you lose your encrypted private key you will not be able to recover your Argent Wallet using off-chain recovery. This may mean that you will need to recover your Argent Wallet using Ethereum, which will incur network fees. We will not be responsible to you for any losses you suffer (including any network fees you incur) as a result of you losing access to your encrypted private key.
d. Using guardians
  1. When you first download and set up the Argent App to access and manage transactions on Ethereum, you will be asked to nominate one or more guardians that will have the ability to lock or unlock your access to the cryptoassets that you manage on Ethereum through the Argent Wallet, recover access to those cryptoassets, and approve certain transactions that you initiate through the Argent Wallet.
  2. Guardians are an important part of ensuring the security of your cryptoassets that you manage through the Argent Wallet, and are essential for recovering access to those cryptoassets if you have not set up or are otherwise unable to use off-chain recovery. You should therefore ensure that any guardians you appoint are individuals, devices or service providers that you trust and that you are able to contact if you need to lock, unlock or recover the cryptoassets you manage through the Argent Wallet or approve certain transactions. You should ensure that you always have at least one guardian appointed on the Argent Wallet. We also offer an automated service that can act as your guardian.
  3. Other than when you have appointed Argent as your only guardian, we will not be responsible to you for any losses that you might suffer as a result of any failure or delay by your guardians to take any steps related to the locking or recovery of your access to your cryptoassets or approval of any transaction through the Argent Wallet.
e. Using Argent as your guardian
  1. If you use the Argent Wallet to manage cryptoassets on Ethereum, our automated guardian functionality allows you to lock, unlock and recover access to those cryptoassets through two factor authentication. If you use this functionality, you must ensure that you keep your email account and mobile device secure, as unauthorised access to your email account and the credentials you use to access and initiate transactions through the Argent Wallet will compromise the security of the automated guardian functionality. We will also not be responsible to you for any losses you suffer as a result of your access to your cryptoassets being locked, where this is caused by unauthorised access to your email account, mobile device or access credentials, unless such unauthorised access was due to something we have done wrong or a breach of security that we have suffered.
  2. For security purposes, where Argent is appointed as your only guardian, you will not be able to unlock your access to the Argent Wallet that you locked using our automated guardian functionality for 5 days. We will not be responsible to you for any losses that you might suffer if you lock your access to the Argent Wallet accidentally and are unable to access your cryptoassets through the Argent Wallet for this security period.

9. Your right to use the Argent Wallet

  1. The materials and content comprising the Argent Wallet belong to us or our third party licensors, and we give you permission to use these materials and content for the sole purpose of using the Argent Wallet in accordance with these Terms of Service.
  2. Your right to use the Argent Wallet is personal to you and you are not allowed to give this right to another person. Your right to use the Argent Wallet does not stop us from giving other people the right to use the Argent Wallet.
  3. We allow you to download the Argent App for use on your mobile device in order to access and use the Argent Wallet in accordance with these Terms of Service and we grant you a non-exclusive, personal, non-transferable licence for this purpose only.
  4. Unless allowed by these Terms of Service and as permitted by the functionality of the Argent Wallet, you agree: i. not to copy any portion of the Argent Wallet; ii. not to give or sell or otherwise make available any portion of the Argent Wallet to anybody else; iii. not to change any portion of the Argent Wallet in any way; iv. not to look for or access the code of any portion of the Argent Wallet that we have not expressly published publicly for general use.
  5. You agree that all confidential information, copyright and other intellectual property rights in the Argent Wallet belong to us or the people who have licenced those rights to us.
  6. You agree that you have no rights in or to any portion of the Argent Wallet other than the right to use it in accordance with these Terms of Service.

10. Fees

  1. When you initiate transactions on certain compatible networks through the Argent Wallet to be fulfilled through Paraswap, a Crypto Exchange aggregator that you can access through the Argent Wallet, we will charge you a fee of 0.5% of the value of those transactions (the "Argent Fee").
  2. We will indicate to you if an Argent Fee is payable in respect of the transaction before you confirm that transaction through the Argent Wallet.
  3. We will ask you to pay the Argent Fee at the same time as you initiate the transaction through Paraswap. If you decline to pay the Argent Fee, or if you have insufficient cryptoassets to pay the Argent Fee and the value of the transaction, we will decline to process the transaction through the Argent Wallet.

11. App store provisions

  1. You acknowledge that these Terms of Service set out the terms of the agreement between you and us only, and do not apply to your relationship with Apple, Inc, Google Ireland Limited or any other provider of an app store or distribution platform from which you download the Argent App (the "Store Provider").
  2. We, not the Store Provider, will be solely responsible for performance of the Argent App, any content that we make available through the Argent App and any support or maintenance in respect of the Argent App. The Store Provider will have no obligation to provide any maintenance or support services with respect to the Argent App.
  3. We, not the Store Provider, will be solely responsible in the event that the Argent App does not comply with any promises (including any promises made in respect of its functionality, suitability or fitness for purpose). To the maximum extent permitted by law, the Store Provider will not be responsible to you for any claims in relation to the Argent App.
  4. In the event of any claim that the Argent App infringes another person's intellectual property rights, we, not the Store Provider, will be solely responsible for investigating, defending, settling or otherwise dealing with any such intellectual property infringement claim.
  5. You acknowledge that: you are not located in a country that is subject to a U.S. Government embargo, or that has been designated by the U.S. Government as a "terrorist supporting" country; and you are not listed on any U.S. Government list of prohibited or restricted parties.
  6. The Store Provider (and members of its corporate group) are third party beneficiaries under these Terms of Service and have the right to enforce these Terms of Service against you.

12. Rules of Acceptable Use

  1. In addition to the other requirements within these Terms of Service, this section describes specific rules that apply to your use of the Argent Wallet (the "Rules of Acceptable Use").
  2. When using the Argent Wallet you must not: circumvent, disable or otherwise interfere with any security related features of the Argent Wallet; permit another person to use the Argent Wallet on your behalf unless such person is authorised by you; use the Argent Wallet if we have suspended or banned you from using it; advocate, promote or engage in any illegal or unlawful conduct, including any criminal activity, fraud or money laundering, or conduct that causes damage or injury to any person or property; undefined
  3. We may monitor the transactions you execute through the Argent Wallet and perform checks on the cryptoassets that you manage using the Argent Wallet to ensure that you comply with the Rules of Acceptable Use, including to ensure that the cryptoassets you manage are not, or are not purchased with funds obtained illegally.
  4. Failure to comply with Rules of Acceptable Use constitutes a serious breach of these Terms of Service, and may result in our taking all or any of the following actions (with or without notice): immediate, temporary or permanent withdrawal of your right to use our Argent Wallet; issuing of a warning to you; legal action against you including proceedings for reimbursement of all costs (including, but not limited to, reasonable administrative and legal costs) resulting from the breach; disclosure of such information to law enforcement authorities as we reasonably feel is necessary.
  5. The responses described in paragraph 14(d) are not limited, and we may take any other action we reasonably deem appropriate.

 

13. Ending our relationship

  1. If at any time you do not feel that you can agree to these Terms of Service or any changes made to the Terms of Service or the Argent Wallet, you must immediately stop using the Argent Wallet.
  2. We may immediately end your use of the Argent Wallet if you break the Rules of Acceptable Use, any other important rule(s), or terms and conditions we set for accessing and using the Argent Wallet including these Terms of Service.
  3. We may also withdraw the Argent Wallet as long as we give you reasonable notice that we plan to do this.
  4. If you or we end your use of the Argent Wallet or we withdraw the Argent Wallet as described in this section, you will lose any rights you have to use the Argent Wallet. This will not affect your rights in respect of the cryptoassets that you manage through the Argent Wallet; however, the functionality of the Argent Wallet that facilitates the processing of the transactions you initiate in respect of those cryptoassets from the Argent App will cease to function. You will still be able to access your cryptoassets by setting up transactions through the Argent App, downloading the transaction data and using that transaction data to process the transaction through a different crypto wallet service provider using the "Emergency Kit".
  5. The termination of your use of the Argent Wallet shall not affect any of your obligations to pay any sums due to us.
  6. Nothing in this paragraph 13 affects any legal rights you may have under the law of the country in which you are resident.

14. Our liability/responsibility to you

  1. While we do our best to ensure that the features and functionalities of the Argent Wallet are of a reasonably satisfactory standard and match any descriptions we have provided to you. However, the Argent Wallet facilitates your access to applications, services and networks operated by third parties that are beyond our control. As we do not own or produce such third party applications, services or networks, we cannot be responsible for them in any way or promise that the Argent Wallet will always be compatible with such third party services.
  2. We will do our best to ensure that any elements of the Argent Wallet that require a connection to the Internet and compatible networks will always be available to you. However, due to the nature of the Internet, the compatible networks and technology in general, any such features of the Argent Wallet may be unavailable if we need to undertake any emergency or scheduled maintenance on our systems. This means that we are unable to promise that your use of those features of the Argent Wallet will always be uninterrupted, without delays, error-free or meet your expectations. We will notify you of any planned outages; however, we may not be able to do this if any outages are caused by circumstances outside of our control. To the extent we are able to do so, we exclude any commitments that may be implied by law.
  3. In the event of claims arising out of the provision of the Argent Wallet, our responsibility to you will never be more than the amount you have paid us, in the event that you have not paid us any money, we shall have no responsibility whatsoever to you.
  4. In every case, we will never be responsible for any loss or damage that is not reasonably foreseeable or that is caused by a failure by you to comply with these Terms of Service. Loss or damage is foreseeable if either it is obvious that it will happen or if, at the time you downloaded the Argent Wallet, both we and you knew it might happen.
  5. The above does not affect your rights under the applicable law of the country in which you are resident, including our responsibility to you for any personal injury or death caused by our negligence, or if we deliberately breach our commitments in these Terms of Service.

15. Resolving disputes

  1. We hope you enjoy your use of the Argent Wallet. If, however, you have a complaint or dispute with us relating to the Argent Wallet, in the first instance please contact us at legal@argent.xyz so that we can try to resolve the dispute informally.
  2. In the unlikely event that we have not been able to resolve a dispute informally, we will then discuss and agree with you the most effective way of resolving our dispute.

16. Changes to the Argent Wallet

  1. We are constantly updating and improving the Argent Wallet to try and find ways to provide you with new and innovative features and services. Improvements and updates are also made to reflect changing technologies, tastes, behaviours and the way people use the Internet and the Argent Wallet.
  2. In order to do this, we may need to update, reset, stop offering and/or supporting a particular part of the Argent Wallet, or feature relating to the Argent Wallet ("changes to the Argent Wallet"). These changes to the Argent Wallet may affect your past activities on the Argent Wallet and certain features that you use ("Service Elements"). Any changes to the Argent Wallet could involve your Service Elements being deleted or reset; however, this will not affect your rights to the cryptoassets you manage through the Argent Wallet.
  3. You agree that a key characteristic of the Argent Wallet is that changes to the Argent Wallet will take place over time and this is an important basis on which we grant you access to the Argent Wallet. Once we have made changes to the Argent Wallet, your continued use of the Argent Wallet will show that you have accepted any changes to the Argent Wallet. You are always free to stop using the Argent Wallet.
  4. Some changes to the Argent Wallet provide important updates, upgrades and bug fixes. Declining such changes to the Argent Wallet may expose the Argent App on your mobile device to increased security risk. You will also not be able to access new or upgraded functionalities that we may offer through the Argent Wallet.

17. Changes to the documents

  1. We may revise these Terms of Service from time to time but the most current version will always be at https://www.argent.xyz/legal/terms-and-conditions/
  2. Changes will usually occur because of new features being added to the Argent Wallet, changes in the law or where we need to clarify our position on something.
  3. Normally, we will try to give you some warning before the new terms become effective. However, sometimes changes will need to be made immediately and if this happens we will not give you any notice.

18. Documents that apply to our relationship with you

  1. The current version of the Terms of Service contains the only terms and conditions that apply to our relationship with you.
  2. We intend to rely on these Terms of Service as setting out the written terms of our agreement with you for the provision of the Argent Wallet. If part of the Terms of Service cannot be enforced then the remainder of the Terms of Service will still apply to our relationship.
  3. If you do not comply with these Terms of Service and we do not take action immediately, this does not mean we have given up any right we have and we may still take action in the future.

19. Law

  1. English law will apply to all disputes and the interpretation of these Terms of Service. The courts of England and Wales will have non-exclusive jurisdiction over any dispute arising from or related to your use of the Argent Wallet.
  2. This does not affect your rights under the law of the country in which you are resident, including (where applicable) your right to have a dispute in relation to your use of the Argent Wallet heard in the courts of that country. If you are resident in Scotland and Northern Ireland, this also means you can bring a claim in the Scottish or Northern Irish courts.

20. Contact, feedback and complaints

  1. If you need to contact us in relation to these Terms of Service or any other document mentioned in them, please email us at legal@argent.xyz.
  2. We value hearing from our users, and are always interested in learning about ways we can improve the Argent Wallet. By providing your feedback you agree that you are giving up any rights you have in your feedback so that we may use and allow others to use it without any restriction and without any payment to you.

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